Comprehensive Support From Emergency to Permanent Housing

What We Do » Residential ServicesComprehensive Support From Emergency to Permanent Housing

Our residential programs at a glance

Through EOCP’s residential programs, we effectively and comprehensively support people experiencing homelessness to transition into permanent housing and a new chapter of well-being:

Crossroads; serving a diverse range of individual adults and families
Matilda Cleveland, Families in Transition, and Family Matters; dedicated programs for single parent/caregiver families with children
Our House; a 10-bed program for young adults

At Crossroads, our flagship facility for dignified care, we provide individual adults and families with emergency housing and a safe place to sleep, meals, and committed partnership in moving past homelessness.

A truly diverse intersection of personal journeys come together at Crossroads: families, single adults, young adults, seniors, veterans, formerly incarcerated people, people of transgender experience, people living with mental illness or HIV/AIDS. Crossroads also houses the first Respite Care program for those discharged from Alameda County’s public health system, who need housing while recuperating.

Crossroads is more than just beds and meal service. We begin by building trusting relationships, and each person works closely with an EOCP staff partner. Through a personalized approach, we address immediate concerns and connect people to services in healthcare, substance abuse, mental health, job training and employment, and life skills development.

We stick with people on their journey towards sustainable housing, and our holistic care focuses on developing the abilities and confidence to enter a new, empowered stage of their lives. EOCP staff know that every person who comes through Crossroads’ doors has what it takes to thrive.

Located in the heart of East Oakland, Crossroads (built 2008) is the largest shelter in Alameda County. It was developed through environmentally responsible strategies, from green construction materials to interior design that emphasized healthy living practices. To this day, Crossroads operates solar electric panels to defray 24/7 energy costs, relies on non-toxic supplies and materials, and implements other green approaches to support those housed there, and EOCP’s overall mission. It’s shifted the field standard for what clean, warm, and supportive facilities for those experiencing homelessness can look like.

Families & KidsEOCP provides parents/caregivers and their children with a place to stay and inclusive family services, so they can regain their footing towards a sustainable, resilient life.

For single parent/caregiver families seeking a 24-hour support community, EOCP operates Matilda Cleveland, a 14-unit living complex. Families in Transition offers short-term places to stay in private residential units scattered across Oakland, and Family Matters provides the shelter, structure, and resources for families to rapidly find permanent housing in the community.

Throughout all our family programs, EOCP Case Managers provide personalized, hands-on social services to children and caregivers alike through enriched play and academic activities, school placement and childcare, employment and continued education assistance, life skills training to emphasize positive behaviors for community living, and mental health counseling to strengthen and heal relationships between caregivers and children.

Young AdultsOur House is a safe landing pad for young adults experiencing homelessness while working towards a journey of self-empowerment and thriving in their adult lives.

This 10-bed program for people ages 18 to 25 provides a safe, consistent, and nurturing environment within which to grow, including:

Life skills training, including approaches to financial management
Mental health counseling
Support for job training or education pathways
Friendship and trusted guidance at a critical time in their lives

In the words of Candace, one of our clients:

I would like to express my deep appreciation for the incredible support I received from EOCP’s Matilda Cleveland program. From the moment I connected with their team, they moved swiftly and compassionately to help my family during a difficult time.

Within less than two days, they placed us in a safe, furnished apartment—something I never expected to happen so quickly. They provided gift cards to help us purchase essential household items and personal needs, and they went above and beyond to make sure my children had clothing, toys, and things to make them feel comfortable and at home.

The staff didn’t just support us with housing—they helped me search for work and long-term housing options, offered deposit and rental assistance, and were consistently efficient, respectful, and kind. On top of all the practical help, they also supported me emotionally. Having someone genuinely listen and care made a huge difference.

Matilda Cleveland is more than a program—they’re a lifeline. I am beyond grateful for everything they did to help my family get back on our feet.

Candace Jackson