Department: Transitional Housing Services
Reports to: MC/FIT Family Lead Case Manager
Salary Range: $58,000-63,000, DOE.
Benefits: Medical, dental, 10 vacation days in the first four years, sick leave, 11 holidays.22
Location: Oakland, CA. This is an onsite position.
Start Date: Available immediately.
About EOCP: Founded in 1990, EOCP is a dynamic and growing organization that provides safety-net and rapid re-housing services to a diverse base of individuals and families experiencing homelessness in Alameda County.
Position Summary: EOCP is looking for a strong advocate, with extensive experience in the provision of case management services for homeless families who are seeking to stabilize in the community through permanent housing. The Family Case Manager/Housing Specialist should be proactive and comprehensive in their approach to assisting families and their children.
The Family Case Manager/Housing Specialist is responsible for coordinating case management and program services for an assigned caseload of homeless families living at EOCP's Matilda Cleveland Transitional Housing and/or Families in Transition Program sites. The goal of case management is to stabilize families in the community through permanent housing and additional community resources that directly contribute to their self-sufficiency. Responsive, flexible individuals with strong communication skills and extensive background working with homeless families and youth and conducting outreach to private property owners are encouraged to apply.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Attend and participate in all required staff meetings, weekly supervision meetings and in-service trainings
- Must be knowledgeable of program guidelines to ensure consistency of approach in holding clients accountable for case management and program-related activities
- Write progress reports and maintain statistics on client activities
- Coordinate with other staff to ensure adequate facility coverage
- Coordinate with other staff to identify facility and program issues and exercise problem-solving skills to resolve them
- Assist Housing Manager and the Director of Transitional Housing services in monitoring contractors entering MCTHP facility for assessment and repairs, delivery of goods and other supportive service functions
- Assist Housing Manager in providing follow-up support regarding income verifications, 3-day notices and eviction notices to stabilize residents who are non-compliant with program guidelines.
- Maintain confidentiality in all matters pertaining to residents and their families
- Attend client Case Review Meetings/Case Conference
- Assist clients with identifying opportunities and completing applications for permanent housing
- Accompany clients to assess permanent housing opportunities
- Provide general orientation to new residents including the review of program guidelines and penalties for non-compliance with designated policies/procedures and setting up appointments with staff
- Set up and maintain well-organized case management files that include all the appropriate paperwork in designated sections
- Provide case management services to residents on-site at MCTHP and/or at each residence site in the FIT program
- Coordinate all assessment activities for in-coming residents to insure completion of all paperwork in the appropriate onboarding period
- Conduct intake and family assessments for new residents within the probationary time period
- Use Motivational Interviewing techniques and other problem-solving skills to assess resident issues, needs and progress
- Assist residents in identifying and prioritizing needs
- Produce a comprehensive individual service plan for every adult resident on caseload with realistic goals and objectives and an appropriate timeline
- Assess and provide appropriate individuals service plans for children over twelve years
- Maintain up-to-date case notes
- Coordinate information and services with the Employment Specialist and Housing Manager to ensure a comprehensive approach to family needs
- Provide follow-up of incident reports to address underlying behavioral issues that prevent the individual from adhering to program guidelines
- Escort residents to various appointments, as needed
- In conjunction with Housing Manager conduct regular inspections of the units/residences to monitor upkeep, safety and security of units/residences
- Respond to resident concerns, complaints and inquiries in a timely fashion
- Comply with EOCP policy regarding reporting incidents of child abuse, verbal and physical assault, suicide and homicide to the proper authorities
- Provide after-care services for families who have been in good standing subsequent to leaving the MCTHP or FIT program for up to 9 months. Any service support to clients beyond 9 months must be approved by the Director of Transitional Housing Services
- Perform other duties, as assigned.
- Coordinate with other staff to implement a life skills curriculum for MCTHP that includes anger management, stress management, self-advocacy, parent education, employment, money management, housing search, relapse prevention, health and wellness, nutrition, and building healthy relationships, etc.
- Assist in implementation of tutorial and life skills program for children ages 5 yrs -11 years
- Assists in development and implementation of annual schedule of holiday activities for children and their families in both transitional programs
Community and Private Property Owner Outreach
- Conduct outreach and build ongoing relationships with private property owners
- Maintain and update private property owner information in database
- Assess habitability and affordability of permanent housing units accessed for families
- Identify key service providers and other community resources to expand services provided by transitional programs and successfully refer families to these programs/organizations and or setup on-site workshops and presentations. These providers include but are not limited to the following: substance abuse and mental health, employment agencies, health and social welfare governmental agencies; local educational resources, religious organizations, and social service agencies. The Case Manager is responsible for developing a network of support for families through these community resources that will support clients when they transition into the community
- Establish working relationships with teachers and administrators in the local public school system to monitor academic and social progress of children living at a FIT site or MCTHP
- Conduct presentations of MCTHP/FIT programs to other homeless or related organizations for client recruitment and development of possible collaboration/ partnerships
- Identify local childcare providers and after-school programs and maintain up-to-date resource list for residents to utilize.
- Provide services and follow-up in a timely fashion to families
- Arrange and perform crisis intervention services and referrals
- Maintain up-to-date files of local public assistance programs and their most important policies that affect residents
- Identify resources for interpreters for those residents who are non-English speaking
- Maintain exhibit(s) of educational materials for residents including but not limited to such topics as health and wellness, finding childcare providers/afterschool programs, accessing services in public assistance programs, substance abuse issues, reproductive health, etc.
- Coordinate with Housing manager to maintain list of contacts and locations for housing referrals including shelters, transitional housing programs, subsidized low-income housing programs and other housing resources, etc.
- Assist in recruiting and supervising volunteers who provide tutoring, life skills program support and other related activities
- Perform other duties, as assigned.
EDUCATION AND EXPERIENCE
- Bachelor of Arts degree in social work, psychology or related field required
- 3-5 years of experience working as a case manager with high risk, low income families
- Experience working with individuals from diverse ethnic backgrounds
- Knowledge of basic counseling and interviewing techniques
- Knowledge of basic mental health issues that impact low income families
- Knowledge of trauma informed care
- Excellent organizational and time management skills
- Demonstrated ability to maintain organized case management files
- Extensive experience conducting outreach in the community with both community resources and private property owners
- Ability to produce well-written reports, memos and other correspondence in a timely fashion
- Ability to work effectively with a team of other professionals and coordinate services/activities with each member, as needed
- Demonstrated ability to maintain a calm demeanor and communicate effectively with residents (verbal and written)
- Ability to use conflict-resolution skills to de-escalate volatile situations with residents
- Ability to speak clear, concise English
- Spanish or sign language as a second language is preferred
- Strong basic math skills required at least at the high school level
- Must be able to perform mathematical calculations with a high degree of accuracy
- Must be able to exercise good judgment while monitoring residents' adherence to program guidelines
- Must exhibit good critical thinking skills to be used to solve problems
- Ability to utilize multiple sources of information to create comprehensive individual service plans for residents
- Must be a flexible thinker and doer, must have a team work approach to working with families
- Proficiency in using computer software to carry out tasks. Ability to use Microsoft Word to perform key job duties is required. User knowledge of Excel, database programs, and the internet/e-mail is preferred
CERTIFICATES, LICENSES, REGISTRATIONS
- Must have current CPR and Basic First Aid certificates
- Valid California driver's license, insurance and access to an automobile. Proof of insurance and auto registration required
- Must be able to dress neatly with a professional appearance when reporting to work
- This position requires an annual tuberculosis test
- Must be able to work under stressful conditions
WORK ENVIRONMENT: The position requires an ability to work in a diverse and stressful environment with families that have multiple issues. Work schedules are flexible according to facility and client needs and can include night and weekend hours.
Send a resume and cover letter in PDF format to firstname.lastname@example.org.
Use subject line: FName, LName for Family Case Manager/Housing Specialist (your first name and last name).
In the cover letter, answer these questions:
- What experience, if any, do you have with case management serving families experiencing homelessness?
- What experience, if any, do you have obtaining permanent housing placements for families?