Seeking emergency housing? Please call (510) 532-3211
Department: Family Rapid Rehousing Program
Reports to: Family Services Manager
FLSA Status: Non-exempt
Directly Leads: None
Budgetary Line Responsibility: Not applicable
Salary Range: $60,000-$62,000 annually
Shift: 9am-5pm with one weekend & one evening
EOCP's service model has the following components: Housing First, Cultural Competency, and Trauma Informed Care. The Case Manager responds to the immediate and ongoing needs of families experiencing homelessness who qualify for housing placement and/or various forms of short- and long-term rental assistance that EOCP and funding sources- HSP offer. This position works directly with clients to identify and then apply for units of housing that they feel they can afford once our short to medium-term financial assistance ends.
This position will require a highly organized professional who is able to navigate a caseload of families with complex needs and histories of trauma while effectively multi-tasking and working with a small team of dedicated providers. This position educates clients about community resources while ensuring people are connected to the most appropriate resources needed to locate and maintain a new unit of housing successfully. This position reports to the Family Services Manager.
Essential Duties and Responsibilities
Assist program participants with housing location and navigation, credit checks, lease applications, and moving arrangements.
Meet with program participants both in the office and via in-home visits to ensure they are successfully navigating their new unit of housing.
Attend scheduled meetings related to program operations, case conferences, training, and participants and meet regularly with outreach partners.
Attends weekly Supervision.
Maintain accurate and timely documentation of daily activities in HMIS for households and closely track households identified for program eligibility. Note that documentation policies may change based on agency and funder standards.
Submission of ongoing reports examples: client trends, housing trends, etc.
Collaborate and respond in a timely manner with landlords, property managers, and housing locators so that housing opportunities are not missed, and concerns are addressed.
Assists and acts as an advocate for program participants in locating and retaining appropriate housing. This may include assisting with rent and security deposit negotiations and payments, the move-in process, completing housing inspections and obtaining needed household items, and other tasks related to maintaining clients' independent living.
Auditing of case files
Maintain and exercise confidentiality standards of HIPPA compliance.
Coordinate ongoing support in the following:
Employment and Training Needs
Needs of Youth and children e.g. tutoring. Summer camps and child care.
Financial literacy and budgeting e.g. credit repair
Certificates, Licenses, Registrations
The position requires an ability to work in a diverse and stressful environment with families that have multiple issues. Work schedules are flexible according to facility and client needs and can include night and weekend hours.
Send a resume and cover letter in PDF format to email@example.com.
Use subject line: FName, LName for HSP Case Manager (your first name and last name).
In the cover letter, answer these questions:
What kind of experience do you have working with the homeless community?
How well do you perform in a pressured, fast-paced environment and, in consultation with supervisor?