Seeking emergency housing? Please call (510) 532-3211
Department: Housing Advocate
Reports to: Housing Advocate Manager
FLSA Status: Non-exempt
Budgetary Line Responsibility: None
Pay Rate: $18/hour (Standard Rate) (The overnight rate is $20/hour)
Shift: 3:00 pm-11:30 pm M-F and/or Weekends, Sat and Sun 8:00 am-3:30 pm OR 3:00pm-11:30 pm.
The Housing Advocate (HA) provides shift coverage and assists residents with their basic needs. This position conducts regular security rounds of the emergency housing facility, handles emergency/crisis situations, and completes logs and other paperwork. The HA promotes structure, security and a sense of community for residents. The HA also supports case management staff inthe provision of services to residents. As Family Matters Shelter is a twenty-four-hour emergency housing facility, a Housing Advocate is assigned to one of the following shifts: day, swing, graveyard, and weekend.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Promote the physical and mental well-being of residents.
Promote a clean and sober living environment for residents and implement/ enforce measures such as drug/alcohol testing as appropriate.
Support clients in resolving problems associated with activities of daily living.
Offer supportive services to residents including but not limited to the following: telephone, mail, snacks, bagged lunches, hygiene packets, and linens.
Monitor residents' compliance with shelter rules and guidelines.
De-escalate volatile situations with clients and address all concerns in a non-confrontational manner.
Respond appropriately to client and facility emergencies.
Make medication available to residents upon request and document pickup of medications. Provide emergency medical transportation assistance as needed. All Shifts - Case Management Support Responsibilities
Working in conjunction with an assigned Case Manager, provide support toclient cases in the following manner:
Assist with housing applications both in life skills sessions and through client case management assignments
Provide support and follow-up on client related paperwork (e.g. California Identification, income verification, social security card, credit report, etc.)
Attend case conference as needed
Provide follow-up calls to former clients residing in permanent housing
Assist case management staff in reinforcing/coaching residents on practicing learned behaviors
Assist residents with resume development, interviewing skills, etc.
Conduct outreach to outside housing and employment opportunities
Attend training as needed
Day Shift - Support Group Duties
Complete intake paperwork on new residents
Encourage a safe, secure, and quiet environment for residents by providing sufficient monitoring and conducting security rounds every 20 minutes when dorms are open.
Ensure that new residents are orientated to shelter rules and guidelines and distribute hygiene packets and linen
Supervise and support residents during chore activities to ensure that chores are completed properly and that best practices are implemented to ensure safety.
Ensure dining room support for families for all meals
Swing Shift - Life Skills
Swing Shift/Weekend Shift
Promote a healthy living environment for residents by modeling a positive, professional demeanor.
Other duties as assigned
EDUCATION and/or EXPERIENCE:
High school diploma and two years' experience working with individuals and families with multiple issues.
LANGUAGE SKILLS: English, any second language, especially Spanish or American Sign Language, a plus
MATHEMATICAL SKILLS: High School level
REASONING ABILITY: Must have the ability to utilize good judgment and make sound decisions when interacting with residents and staff members. Must be able to prioritize tasks to ensure that the residents' needs are met and tasks are completed.
COMPUTER SKILLS: Basic knowledge of Word and Excel and ability to access and navigate the internet.
CERTIFICATES, LICENSES, REGISTRATIONS: CPR and First Aid Certification
PHYSICAL REQUIREMENTS: This position requires the ability to lift up to 25 pounds. In addition, Housing Advocates must have the ability to move around within the emergency housing facility approximately 50 to 60 percent of the shift. They are also required to be flexible intheir ability to adapt to and filter out noise, voices, and calls of multiple conversations/distractions. Must project a professional image and dress neatly when reporting to work. Proof of negative tuberculosis test required annually.
WORK ENVIRONMENT: The work environment varies depending on the shift. The daytime and swing shifts are extremely busy and fast-paced. The work environment is relatively quiet during the graveyard shift. Housing Advocates on all shifts must be prepared to handle emergencies, e.g. verbal or physical altercations, etc. The HA should also be prepared to collect and bag clothes and dirty linens of former residents who are incontinent. HA's must model professionalism, respect, good boundaries, safety, and cleanliness with neat attire, according to the dress code.
HOW TO APPLY
Send a resume and cover letter in PDF format to email@example.com.
Use subject line: FName, LName for Family Unit HA (your first name and last name).
In the cover letter, answer these questions: