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Department: Transitional Housing Projects
Reports to: Case Manager Supervisor
Salary Range: $50,000-$54,000 per year
Directly Leads: None
Budgetary Line Responsibility: None
The Family Case Manager is responsible for coordinating case management and program services for an assigned caseload of homeless families living at Matilda Cleveland Transitional Housing and/or Families in Transition Program sites. The goal of case management is to offer a comprehensive array of services and support that will enable each resident to become self- sufficient and capable of achieving permanent housing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain confidentiality in all matters pertaining to residents and their families;
Participate with Matilda Cleveland and Families in Transition program staff in tenant selection and screening, conducting credit and criminal background checks on potential residents, as needed;
Provide general orientation to new residents including the review of program guidelines and penalties for non-compliance with designated policies/procedures and setting up mandatory appointments with staff;
Set up and maintain well-organized case management files that include all the appropriate paperwork in designated sections;
Provide case management services to residents on-site at MCTHP and/or at each residence site in the FIT program;
Coordinate all assessment activities for in-coming residents to insure completion of all paperwork in the appropriate probationary period;
Conduct intake and family assessments for new residents within the probationary time period;
Use interviewing techniques and other problem-solving skills to assess resident issues, needs and progress;
Assist residents in identifying and prioritizing needs;
Produce a comprehensive individual service plan for every adult resident on caseload with realistic goals and objectives and an appropriate timeline;
Assess and provide appropriate individuals service plans for children over twelve years;
Maintain up-to-date case notes;
Coordinate information and services with the client empowerment specialist, housing manager, relapse prevention specialist and housing assistance specialist to ensure a comprehensive approach to resident needs.
Write incident reports, warnings and write-ups for program violations;
Provide follow-up of resident incident reports to address underlying behavioral issues that prevent the individual from adhering to program guidelines;
Escort residents to various appointments, as needed.
Conduct regular inspections of the units/residences to monitor upkeep, safety and security of units/residences;
Respond to resident concerns, complaints and inquiries in a timely fashion;
Comply with EOCP policy regarding reporting incidents of child abuse, verbal and physical assault, suicide and homicide to the proper authorities;
Provide after-care services for residents who have been in good standing subsequent to leaving the MCTHP or FIT program;
Perform other duties, as assigned.
EDUCATION AND EXPERIENCE
Must be able to exercise good judgment while monitoring residents' adherence to program guidelines;
Must exhibit good critical thinking skills to be used to solve problems;
Ability to utilize multiple sources of information to create comprehensive individual service plans for residents;
CERTIFICATES, LICENSES, REGISTRATIONS:
The position requires an ability to work in a diverse and stressful environment with families that have multiple issues. Work schedules are flexible according to facility and client needs and can include night and weekend hours.
I have received and read the Family Case Manager job description for the Transitional Housing Programs.
Send a resume and cover letter in PDF format to firstname.lastname@example.org.
Use subject line: FName, LName for Family Case Manager for MC (your first name and last name).
In the cover letter, answer these questions: