« Back to all jobsFamily Case Manager/Housing Specialist

Department: Transitional Housing Services

Reports to: MC/FIT Family Lead Case Manager

Salary Range: $58,000-63,000, DOE.

Benefits: Medical, dental, 10 vacation days in the first four years, sick leave, 11 holidays.22

FLSA: Non-exempt

Location: Oakland, CA. This is an onsite position.

Start Date: Available immediately.

About EOCP: Founded in 1990, EOCP is a dynamic and growing organization that provides safety-net and rapid re-housing services to a diverse base of individuals and families experiencing homelessness in Alameda County.

Position Summary: EOCP is looking for a strong advocate, with extensive experience in the provision of case management services for homeless families who are seeking to stabilize in the community through permanent housing. The Family Case Manager/Housing Specialist should be proactive and comprehensive in their approach to assisting families and their children.

The Family Case Manager/Housing Specialist is responsible for coordinating case management and program services for an assigned caseload of homeless families living at EOCP's Matilda Cleveland Transitional Housing and/or Families in Transition Program sites. The goal of case management is to stabilize families in the community through permanent housing and additional community resources that directly contribute to their self-sufficiency. Responsive, flexible individuals with strong communication skills and extensive background working with homeless families and youth and conducting outreach to private property owners are encouraged to apply.


General Operations

  • Attend and participate in all required staff meetings, weekly supervision meetings and in-service trainings
  • Must be knowledgeable of program guidelines to ensure consistency of approach in holding clients accountable for case management and program-related activities
  • Write progress reports and maintain statistics on client activities
  • Coordinate with other staff to ensure adequate facility coverage
  • Coordinate with other staff to identify facility and program issues and exercise problem-solving skills to resolve them
  • Assist Housing Manager and the Director of Transitional Housing services in monitoring contractors entering MCTHP facility for assessment and repairs, delivery of goods and other supportive service functions
  • Assist Housing Manager in providing follow-up support regarding income verifications, 3-day notices and eviction notices to stabilize residents who are non-compliant with program guidelines.

Case Management

  • Maintain confidentiality in all matters pertaining to residents and their families
  • Attend client Case Review Meetings/Case Conference
  • Assist clients with identifying opportunities and completing applications for permanent housing
  • Accompany clients to assess permanent housing opportunities
  • Provide general orientation to new residents including the review of program guidelines and penalties for non-compliance with designated policies/procedures and setting up appointments with staff
  • Set up and maintain well-organized case management files that include all the appropriate paperwork in designated sections
  • Provide case management services to residents on-site at MCTHP and/or at each residence site in the FIT program
  • Coordinate all assessment activities for in-coming residents to insure completion of all paperwork in the appropriate onboarding period
  • Conduct intake and family assessments for new residents within the probationary time period
  • Use Motivational Interviewing techniques and other problem-solving skills to assess resident issues, needs and progress
  • Assist residents in identifying and prioritizing needs
  • Produce a comprehensive individual service plan for every adult resident on caseload with realistic goals and objectives and an appropriate timeline
  • Assess and provide appropriate individuals service plans for children over twelve years
  • Maintain up-to-date case notes
  • Coordinate information and services with the Employment Specialist and Housing Manager to ensure a comprehensive approach to family needs
  • Provide follow-up of incident reports to address underlying behavioral issues that prevent the individual from adhering to program guidelines
  • Escort residents to various appointments, as needed
  • In conjunction with Housing Manager conduct regular inspections of the units/residences to monitor upkeep, safety and security of units/residences
  • Respond to resident concerns, complaints and inquiries in a timely fashion
  • Comply with EOCP policy regarding reporting incidents of child abuse, verbal and physical assault, suicide and homicide to the proper authorities
  • Provide after-care services for families who have been in good standing subsequent to leaving the MCTHP or FIT program for up to 9 months. Any service support to clients beyond 9 months must be approved by the Director of Transitional Housing Services
  • Perform other duties, as assigned.

Programmatic Activities

  • Coordinate with other staff to implement a life skills curriculum for MCTHP that includes anger management, stress management, self-advocacy, parent education, employment, money management, housing search, relapse prevention, health and wellness, nutrition, and building healthy relationships, etc.
  • Assist in implementation of tutorial and life skills program for children ages 5 yrs -11 years
  • Assists in development and implementation of annual schedule of holiday activities for children and their families in both transitional programs

Community and Private Property Owner Outreach

  • Conduct outreach and build ongoing relationships with private property owners
  • Maintain and update private property owner information in database
  • Assess habitability and affordability of permanent housing units accessed for families
  • Identify key service providers and other community resources to expand services provided by transitional programs and successfully refer families to these programs/organizations and or setup on-site workshops and presentations. These providers include but are not limited to the following: substance abuse and mental health, employment agencies, health and social welfare governmental agencies; local educational resources, religious organizations, and social service agencies. The Case Manager is responsible for developing a network of support for families through these community resources that will support clients when they transition into the community
  • Establish working relationships with teachers and administrators in the local public school system to monitor academic and social progress of children living at a FIT site or MCTHP
  • Conduct presentations of MCTHP/FIT programs to other homeless or related organizations for client recruitment and development of possible collaboration/ partnerships
  • Identify local childcare providers and after-school programs and maintain up-to-date resource list for residents to utilize.

Service Delivery

  • Provide services and follow-up in a timely fashion to families
  • Arrange and perform crisis intervention services and referrals
  • Maintain up-to-date files of local public assistance programs and their most important policies that affect residents
  • Identify resources for interpreters for those residents who are non-English speaking
  • Maintain exhibit(s) of educational materials for residents including but not limited to such topics as health and wellness, finding childcare providers/afterschool programs, accessing services in public assistance programs, substance abuse issues, reproductive health, etc.
  • Coordinate with Housing manager to maintain list of contacts and locations for housing referrals including shelters, transitional housing programs, subsidized low-income housing programs and other housing resources, etc.
  • Assist in recruiting and supervising volunteers who provide tutoring, life skills program support and other related activities
  • Perform other duties, as assigned.



  • Bachelor of Arts degree in social work, psychology or related field required
  • 3-5 years of experience working as a case manager with high risk, low income families
  • Experience working with individuals from diverse ethnic backgrounds
  • Knowledge of basic counseling and interviewing techniques
  • Knowledge of basic mental health issues that impact low income families
  • Knowledge of trauma informed care
  • Excellent organizational and time management skills
  • Demonstrated ability to maintain organized case management files
  • Extensive experience conducting outreach in the community with both community resources and private property owners
  • Ability to produce well-written reports, memos and other correspondence in a timely fashion
  • Ability to work effectively with a team of other professionals and coordinate services/activities with each member, as needed
  • Demonstrated ability to maintain a calm demeanor and communicate effectively with residents (verbal and written)
  • Ability to use conflict-resolution skills to de-escalate volatile situations with residents


  • Ability to speak clear, concise English
  • Spanish or sign language as a second language is preferred


  • Strong basic math skills required at least at the high school level
  • Must be able to perform mathematical calculations with a high degree of accuracy


  • Must be able to exercise good judgment while monitoring residents' adherence to program guidelines
  • Must exhibit good critical thinking skills to be used to solve problems
  • Ability to utilize multiple sources of information to create comprehensive individual service plans for residents
  • Must be a flexible thinker and doer, must have a team work approach to working with families


  • Proficiency in using computer software to carry out tasks. Ability to use Microsoft Word to perform key job duties is required. User knowledge of Excel, database programs, and the internet/e-mail is preferred


  • Must have current CPR and Basic First Aid certificates
  • Valid California driver's license, insurance and access to an automobile. Proof of insurance and auto registration required


  • Must be able to dress neatly with a professional appearance when reporting to work
  • This position requires an annual tuberculosis test
  • Must be able to work under stressful conditions

WORK ENVIRONMENT: The position requires an ability to work in a diverse and stressful environment with families that have multiple issues. Work schedules are flexible according to facility and client needs and can include night and weekend hours.

To Apply:

  • Send a resume and cover letter in PDF format to jobs@eocp.net.

  • Use subject line: FName, LName for Family Case Manager/Housing Specialist (your first name and last name).

  • In the cover letter, answer these questions:

    1. What experience, if any, do you have with case management serving families experiencing homelessness?
    2. What experience, if any, do you have obtaining permanent housing placements for families?
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Oakland, CA 94621
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